TrustRadius Insights
ClearCare is a versatile software solution that has been utilized by users across various industries for a wide range of purposes. One key …
Overview
What is WellSky Personal Care?
WellSky Personal Care (formerly ClearCare) is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Patient billing (11)8.181%
- Charting / document management (11)8.181%
- Role-based permission levels (11)8.181%
- Task tracking (11)7.272%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is WellSky Personal Care?
WellSky Personal Care (formerly ClearCare) is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
5 people also want pricing
Alternatives Pricing
What is WebPT?
Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application,…
What is ChiroTouch?
ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is WellSky Personal Care?
WellSky Personal Care is a web-based operating platform for personal care agencies, presented as a solution for care delivery, caregiver management, and back-office operations. Its simplified interfaces for desktop and mobile helps agencies reduce operational burdens, improve the quality of care delivered, and grow businesses. With their partner integration ecosystem, WellSky Personal Care clients have access to third-party integrations that can power every aspect of their business. WellSky® Personal Care Family Room and caregiver portals coordinate members of a patient or client's care team. WellSky® Personal Care Home Connect APIs and analytic tools enable personal care agencies to standardize operations and make better, data-driven decisions for their business.
WellSky Personal Care Competitors
WellSky Personal Care Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
WellSky Personal Care (formerly ClearCare) is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.
AlayaCare, MatrixCare, and AxisCare Home Care Software are common alternatives for WellSky Personal Care.
Reviewers rate Coding highest, with a score of 10.
The most common users of WellSky Personal Care are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(25)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
ClearCare is a versatile software solution that has been utilized by users across various industries for a wide range of purposes. One key use case of ClearCare is its robust scheduling function. Users have found this feature to be highly efficient and effective in managing employee schedules, ensuring that shifts are appropriately staffed and reducing scheduling conflicts. Additionally, ClearCare simplifies the process of onboarding new hires, allowing employers to monitor candidates' progress during the hiring process and ensuring a seamless transition for new employees.
Beyond scheduling, ClearCare also offers valuable features for marketing activities. Users have reported that the software allows them to organize and track referral sources, making marketing efforts more efficient and targeted. By maintaining business partner records and tracking marketing activities, ClearCare serves as a valuable database for businesses seeking to streamline their marketing processes.
Furthermore, ClearCare is not limited to just scheduling and marketing functions. It is employed across entire organizations to manage employee information, schedules, client details, and care plans. The software facilitates quick and easy communication between care team members, enhancing coordination and collaboration within the organization.
For home care companies specifically, ClearCare serves as a comprehensive solution for managing caregiver and client profiles. Caregivers can conveniently clock in and out using the mobile app, while recording shift details provides Client Managers with valuable insights. The software's analytics and reporting features further enable businesses to track important metrics and ensure everyone stays informed.
ClearCare's flexibility extends beyond its core functionalities. It supports franchises by managing schedules, billing, and payroll effectively. Additionally, the software's 24/7 access feature proves crucial for home care companies serving clients around the clock.
As businesses grow, customization becomes essential. ClearCare addresses this need by allowing easy customization of bill rates and pay rates for each client and caregiver.
Overall, ClearCare has proven to be a versatile tool that solves various challenges faced by organizations in different industries. From scheduling to marketing, from employee management to communication, the software offers a range of features that cater to diverse user needs.
Efficient and Comprehensive Scheduling: Users have praised ClearCare's scheduling process, stating that it is highly efficient and comprehensive. They appreciate being able to view all relevant client information in one screen, saving them time. The real-time management of changes in the care plan has also been highlighted as a positive aspect.
User-Friendly Interface: Reviewers find ClearCare to be user-friendly, mentioning that it is easy to make changes and learn new updates. They appreciate the clear and straightforward interface of the billing module, which provides detailed invoices for clients. The web-based nature of the software allows for easy access at any time, making it convenient for staffing purposes.
Billing and Payroll Features: Users express satisfaction with ClearCare's billing and payroll features. They find the system straightforward and easy to use, with multiple people in their office reviewing the numbers before exporting to ensure accuracy. The inclusion of a telephony system for caregivers to clock in and out adds an extra level of accuracy and verification for billing and payroll purposes.
Cumbersome Communication and Tracking: Some users have found the communication process and tracking in ClearCare to be cumbersome, especially during back and forth communication. Several reviewers have expressed difficulties with this aspect of the system.
Outdated CRM System: Users feel that ClearCare's CRM system needs updating to be more proactive and less focused on basic information collection and note taking. This sentiment has been shared by multiple reviewers who believe that the current system is not meeting their needs effectively.
Laggy Performance: The system's performance has been a major issue for some users, as they have experienced laggy and slow performance. This frustration with the system's speed has been mentioned by several reviewers.
Attribute Ratings
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
March 17, 2020
ClearCare--O.K. by me
We use ClearCare across the entire organization. It manages our employee info, schedules, client info, care plans, and allows us to communicate with our care team members quickly and easily. It allows us to maintain a database of business partners and keep records of all activities associated with marketing.
- Billing - provides detailed invoices for clients, exports into QuickBooks, and processes automatic payment
- Scheduling - aids in matching care team members to clients based on skill & need. Alerts on overtime and monitors authorization for those clients who receive care services through a third party such as Veterans Aid & Attendance or Area Agency on Aging which provides a limited number of hours.
- Care Planning - assessment information is entered for each client and appropriate tasks are assigned to the daily care plan.
- Tablet & Smartphone access is cumbersome and some functions simply don't work. In a 24/7 environment, we frequently have to access ClearCare after hours and on weekends when it's not convenient or even possible to get to a desktop.
- Multiple access - with the nomadic nature of the Care Team Member workforce, they go where the hours are. Their email may only be used in one ClearCare account, so if they change jobs and both current & previous employers utilize ClearCare, the new employer cannot use the Care Team Member's email address for communication. Same goes with Client email addresses, although this is a much less frequent concern as Clients rarely change providers (I have only experienced this twice where it was an issue).
December 27, 2018
ClearCare, far and above the best solution for Home Care companies - both large and small
- Managing the scheduling process form the employee and client standpoint. In one screen we can see exactly what is going on with a client. Who's there, when they arrived, when they will be leaving, etc. Plus we can manage up to the minute changes in the care plan, in real time.
- Payment processing allows us to bill and initiate client payments with a few clicks. It automatically reconciles accounts receivable. It handles both credit card and ACH payments. Saves a bunch of time.
- Background checks are fast and easy because they are integrated into the platform. When a potential employee applies it starts the system begins all the steps in the hiring process. Once they get to orientation and have completed all of the other hiring process steps, with one click we initiate a customized background check that meets our licensing requirements.
- The communication process and tracking can get cumbersome. You can send and receive messages that are connected directly with all parties through the system (as emails, and texts) sometimes the back and forth communication can be cumbersome and difficult to follow.
- The CRM system needs updating to make it a little more proactive and less about basic information collection and note taking.
- Lately it's been very laggy, or slow.
December 20, 2018
ClearCare is the best option for our agency!
- ClearCare’s scheduling profile is intuitive and effective for multiple schedulers.
- Many clients love the family portal. It is also a nice differentiator when presented to referral sources.
- The accounts receivable works wonderfully for our agency.
- I have had problems with the search box functioning well when I use an iPad to do an assessment remotely.
- CareFinder - Caregiver & Client matching function. Making the right match between client and caregiver increases both client and caregiver satisfaction and retention.
- Scheduling - Live Dashboard is like air traffic control, let's you see what's happening with all client schedules in real time. Notifies of missed clock ins and clock outs! You can also go to individual profiles to see each caregiver & each client's monthly, daily, weekly schedule. Easy to change.
- Storage of messages & other activity - each client and each caregiver's profile stores agency's communication in "Activity" section, so team members can easily see who is communicating and what they are communicating. Also allows setting tasks for team members that remind them by email.
- Billing, payroll - Clock in and out through Telephony system creates client's bill and caregiver's payroll. Ability to set billing rate and pay rate options or customize.
- NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
- New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
- Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
- Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
December 20, 2017
ClearCare makes the world that much smaller
- Integration for invoicing into QuickBooks makes balancing accounts easier.
- The ability to mass message all of my CAREGivers is a great resource.
- The ability to integrate into our payroll service helps tremendously.
- There could be better customization of colors. I am partially colorblind and it is hard to distinguish colors in shift calendars.
- More easily customized reports or a better guide for setting up reports.
- iPhone App would be great.
- All emergency contacts are at the very front page of the client profile for you to review prior to staffing.
- ClearCare is very user friendly when it comes to making any changes or learning any new updates that are received.
- The client assessment page is extremely useful when learning about your clients health history and needs.
- Daily tasks are huge for our office. We write reminders for each other daily and everyone in the office knows to review updates prior to their shift.
- The front page could be organized a little differently, I believe all of the tasks from the CareGivers are a bit overwhelming for a new employee. Possibly switch it to only 'missed' and 'late' clock ins.
- The calendar set up throws me off from time to time. A normal calendar day starts on a Sunday verses Saturday.
- Background and color setting changes would be huge for anyone with a creative mind.